Walkthrough
1
Set the tone
Before opening the browser: this page is confidential guidance. We are not a hospital. If someone is in immediate danger, local emergency services come first.
2
Need support page
Show what families see: clear offer, honest limits, contact / form. Avoid pivoting to donate or sponsor stories.
07 — Need support · /need-support — dignity-first; not a fundraising surface.
3
What happens after submit (ops only)
Submissions of kind support appear in the ops support queue — not partner inbox, not CSR, not Host.
If training ops triage, use a private follow-up with ops-admin.html step 3.
Do not open that queue in Host or CSR rooms.
13 — Ops support queue · §§/portal§§/portal/portal/admin§§/support§§ — show only in ops-private sessions.
⚠ Common mistakes
- Pushing donate — this session is not a fundraising demo.
- Showing this page to Host or CSR audiences — never; use their own manuals instead.
- Mixing with partner inbox — support queue and partner intake are separate.
- Oversharing real submissions — use seed data; protect dignity in the room.
Quick reference — Need support
| Task | Route |
|---|---|
| Public page | /need-support |
| Ops queue | §§/portal§§/portal/portal/admin§§/support§§ |
| Audience | Families & youth · ops triage |
| Not for | Host workshops · CSR workshops · donate emphasis |